Legal

 

Terms of Use

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEB SITE. IF YOU DO NOT AGREE TO ANY OF THESE CONDITIONS, DO NOT USE THIS WEBSITE AND EXIT IMMEDIATELY.

By using this web site (Website), you agree that you have read and accepted these Conditions of Use (Conditions) of the Website (as may be amended from time to time):

 

  1. RESTRICTIONS ON USE OF MATERIALS
  • 1.1 This Website is owned and operated by Solaris Paper, Inc. (SPI).  You may not re-produce, re-publish, upload, post, transmit, broadcast, disseminate or distribute in any way and by any means whatsoever any material (including, but not limited to, all content, information, written material, photographs, illustrations, charts, design artwork and other graphic material, and names, logos, trademarks, and service marks) (collectively, the Material) from this Website without the prior consent in writing of SPI.  The Material is protected by copyright, trademark, patent and other intellectual property laws and treaties.  All rights are reserved.  The Material may not be reproduced, modified or appropriated in any manner without the prior consent in writing of SPI.  Modification or use of our material for any other purpose is a violation of SPI’s intellectual and other proprietary rights.
  • 1.2 SPI does, however, authorize you to download, store and/or print one copy of the Material on a single computer for your own personal, non-commercial, domestic or informational use only, provided all accompanying copyright and other proprietary notices are duly preserved.  In any case, the Material should always be used in a way that does not harm the reputation of SPI, its subsidiaries, affiliates, related companies and their respective directors, officers, employees and agents.

 

  1. NO WARRANTIES & REPRESENTATIVES

SPI does not make any representation or give any warranty (whether express or implied) as to the completeness or accuracy of the information in this Website.  You must always verify such information before you act upon it by calling SPI.  Such information must not be relied upon in connection with any investment decision.  If you choose to rely upon any Material, this Website or its availability, you assume the total risk and responsibility for such reliance.

 

  1. DISCLAIMER
  • 3.1 The Material in this Website is provided “as is” and without warranties of any kind or responsibility whether express or implied.  To the fullest extent permissible under applicable law, expressly disclaims all warranties with respect to the Material and its contents, express or implied (including, but not limited to, implied warranties of satisfactory quality, whether merchantability and fitness for a particular purpose).
  • 3.2 The information contained in this Website is for informational purposes only and is provided on an “as is” basis.  SPI does not warrant or guarantee the accuracy, timeliness, reliability, authenticity of completeness of any of the information contained on this Website.  SPI is not liable for any information, services or Material which may appear on any web sites which may be linked to or from this Website.
  • 3.3 SPI does not warrant that the Material or this Website will be free from error or interruptions or that those defects will be corrected or that this Website or the server that hosts this Website is free of any virus or other harmful elements.  SPI does not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of the materials or information in this Website or the results of their use.
  • 3.4 Some samples of SPI or its affiliated companies’ products in this Website may contain trademarks, logos, copy rights and other proprietary rights (“Proprietary Rights”) of SPI, its affiliated companies or other parties printed on them.  These Proprietary Rights belong to their respective companies/organizations.  They are displayed in this Website for informational purposes only, without representation or warranty of any kind.  SPI, its subsidiaries, affiliates, related companies and their respective directors, officers, employees and agents shall not be liable for errors or omissions with respect to the Proprietary Rights.
  • 3.5 This disclaimer is made and repeated on behalf of SPI, its subsidiaries, affiliates, related companies, and their respective directors, officers, employees and agents.

 

  1. LIMITATION OF LIABILITY
  • 4.1 Subject to applicable law, SPI and its affiliated entities shall not be liable under any circumstances whatsoever (including, but not limited to, negligence) for any injury, loss or damage (including punitive, special or consequential damages) that may directly or indirectly result from errors, omissions, deletions, delays or interruptions in transmissions, viruses, communication line failure, theft or destruction, or unauthorized access to, alteration of, or use of record, in any way relating to or arising out of the use, attempted use or inability to use this Website or the Material, even if SPI and its affiliated entities or an authorized representative thereof have been advised of the possibility of such damages.
  • 4.2 SPI and its affiliated entities shall also not be liable for any material provided by third parties with their own respective copyright and shall not under any circumstances whatsoever, be liable for any loss, damages or injury directly or indirectly arising from these materials.
  • 4.3 Subject to applicable law, SPI and its affiliated entities shall not be liable for any and all losses, damages, costs or expenses under whatever causes of action, whether in contract, tort or otherwise related to or arising out of use, attempted use and and/or access of this Website.

 

  1. MODIFICATIONS
  • 5.1 SPI reserves the right to change any part of this Website at any time at its sole discretion without prior notice.  Changes may be made to any of the Material from time to time and improved or changed as SPI may so decide in its absolute discretion.  SPI may deny access to this Website to anyone at anytime.
  • 5.2 Certain provisions of these terms may be superseded or augmented by legal notices or terms located on particular pages in this Website.  No delay or failure of SPI to take action under such terms and conditions will constitute a waiver by SPI unless expressly waived in writing by SPI.

 

  1. LINKS TO/FROM OTHER SITES
  • 6.1 This Website may contains links to other web sites which are not maintained by SPI, and are provided solely as convenient pointers to information on topics that may be useful or informative to user of this Website, and does not imply any endorsement, association or responsibility of SPI over any opinions, ideas, products, information or services offered at such web sites. Similarly, other web sites may contain links to this Website.
  • 6.2 SPI has no control over and is not responsible in any way whatsoever for the contents of such web sites and your use of such links is subject to your continued acceptance of all the Conditions herein.  SPI expressly disclaims all responsibility and liability for your use of such linked web sites, which you access and use entirely at your own risk.

 

  1. INFORMATION & PRIVACY
  • 7.1 If you respond to us with information including feedback data, such as queries, comments, suggestions, or the like in relations to any SPI document or Material, such information will be deemed to be non-confidential and SPI shall have no obligation whatsoever with respect to such information and may reproduce, use, disclose and distribute the information to others in its absolute discretion.
  • 7.2 Any communications you send to this Website or otherwise to SPI by electronic mail are deemed to be non-confidential, and SPI may reproduce, publish or otherwise us them in any way for any purpose, in its absolute discretion.  SPI may use the content of any such communications, including any ideas, inventions, concepts, techniques or know-how disclosed herein, for any purpose, including the developing, manufacturing and/or marketing of goods and/or services.  Further, SPI may use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including developing and marketing services incorporating such information.

Please see our Privacy Policy below for more information on how SPI collects and processes data received from you.

 

  1. APPLICABLE LAW AND JURISDICTION

The products referred to in this site are available in the United States and may not be available elsewhere.  This site is controlled and operated by SPI from the United States and SPI makes no representation that the information and materials in this site, including without limitation the information and other materials promoting the products identified herein, are appropriate or available for use in other locations.  Also, some software from this site may be subject to export controls imposed by the United States Government and may not be downloaded or otherwise exported or re-exported into (or to a national or resident of) any country to which the U.S. has placed an embargo.  If you download or use the software, you represent and warrant that you are not located in, or under the control of, or a national of any such country or on any such list. 

 


 

PRIVACY POLICY

SPI does not collect personally identifiable information unless you provide it to us voluntarily and knowingly. You can visit our site(s) without telling us who you are or revealing information about yourself. However, if you specifically agree to provide us with identifiable information, such as by asking to be put on our mailing list, we may contact you from time to time.

There may be some features of our site that require you to sign up and/ or login to gain access. If you do sign up, we use the information you supply for the stated purpose of providing the products, product information or services you request. Because of the volume of requests we receive, however, SPI may have to give your name, e-mail and postal addresses to a fulfillment house or distributor of our products who partners with us. On our behalf our partners will provide you with the information or products in which you expressed an interest. Our partners have agreed to keep the personal information they receive from us confidential and secure unless you have given your consent to it being shared with other product manufacturers.

SPI’s site sometimes includes notices of promotions we are conducting, and we may permit you to send your entry electronically in some cases. If that occurs, we will use the information you provide for the purpose of conducting the promotion, contacting you if you are a winner, update information, etc.

9.1 MINORS / CHILDREN

Children's privacy is of primary concern to us, and SPI’s Policy and practices reflect applicable laws and regulations on children's privacy. We do not knowingly collect personal information from children under 18 years of age. Any communication we get that is identified as being from a child under 18 will not be kept by Solaris Paper, Inc.

9.2 COOKIES

Like many companies, SPI sometimes use cookie technology on our web site. These cookies are stored on your computer by your browser. When you login, this type of cookie tells us whether you've visited us before or are a new visitor. The cookie doesn't obtain any personal information about you or provide us with any way to contact you, and the cookie doesn't extract any information from your computer. We do use the cookie to help us identify site features in which you have the greatest interest, so that we can provide more of what you may want.

 


 

California Transparency in Supply Chains Act (SB 657)

The California Transparency in Supply Chains Act (SB 657) requires many companies to disclose on their websites the efforts they take to eradicate slavery and human trafficking from their direct supply chains. SB 657 requires disclosures regarding verification, auditing, certification, internal accountability and training.

Verification

Solaris Paper’s business philosophy is to conduct business with responsible working conditions, ethical business practices, and environmental stewardship globally throughout its supply chain. A potential supplier is thoroughly reviewed and investigated for its labor, employment and business practices prior to its inclusion into Solaris Paper’s supply chain. We believe our review and investigation into our suppliers’ compliance with proper labor, employment and business practices reduces the risk of human trafficking and slavery in our supply chain. Solaris Paper expects suppliers to comply with and adhere to our business philosophy regardless of local business practices or social customs.

Auditing

Solaris Paper reserves the right to audit its suppliers. The audits are typically announced prior to being conducted.

Certification

Solaris Paper’s standard terms and conditions require compliance with all applicable laws.

Internal Accountability

Solaris Paper requires all team members and contractors to follow our philosophy and principles in conducting business. Team members who fail to comply are subject to disciplinary action and contractors who fail to comply may be dropped from Solaris Paper's supply chain.

Training

Solaris Paper provides managers and its employees who have direct responsibility for supply chain management with knowledge and information regarding Solaris Paper’s requirements.

 


 

TERMS AND CONDITIONS OF SALE

These terms and conditions of commercial sale (the “Terms and Conditions”) of Solaris Paper (the “Seller”) bind the Seller and its customer (the “Buyer”) and apply to and form an integral part of all quotations and offers made by Seller, all acceptances, acknowledgements and confirmations by Seller of any orders by Buyer and any agreements (“Agreements”) regarding the sale by Seller and purchase by Buyer of goods and services (“Products”), unless and to the extent Seller explicitly agrees otherwise. Seller reserves the right to unilaterally modify or amend any portion of these Terms and Conditions at any time without prior notice. The current version of these Terms and Conditions and any modifications or amendments supersedes all prior versions of these Terms and Conditions. The most current version of these Terms and Conditions may be found at Seller’s website (www.solarispaper.com) and is otherwise available upon request.

1. Acceptance. ALL SALES ARE SUBJECT TO AND EXPRESSLY CONDITIONED UPON THE TERMS AND CONDITIONS CONTAINED HEREIN, AND UPON BUYER'S ASSENT THERETO. NO VARIATION OF THESE TERMS AND CONDITIONS WILL BE BINDING UPON SELLER UNLESS AGREED TO IN WRITING AND SIGNED BY AN OFFICER OR OTHER AUTHORIZED REPRESENTATIVE OF SELLER.

2. Changes. Orders arising hereunder may be changed or amended only by written agreement signed by both Buyer and Seller, setting forth the particular changes to be made and the effect, if any, of such changes on the price and time of delivery. Buyer may not cancel this order unless such cancellation is expressly agreed to in writing by Seller. In such event, Seller will advise Buyer of the total charge for such cancellation, and Buyer agrees to pay such charges, including, but not limited to, storage and shipment costs, costs of producing non-standard materials, costs of purchasing non-returnable materials, cancellation costs imposed on Seller by its suppliers, and any other cost resulting from cancellation of this order by Buyer which is permitted by Seller. Certification of such costs by Seller's independent public accountants shall be conclusive on the parties hereto.

3. Delivery, claims, delays. All sales are FOB Seller's shipping point unless otherwise noted. If Shipping and Handling Charges are quoted or invoiced, they will include charges in addition to actual freight costs. Delivery of the goods to the carrier at Seller's shipping point shall constitute delivery to Buyer and Buyer shall bear all risk of loss or damage in transit. The Seller reserves the right, in its discretion, to determine the exact method of shipment. Seller reserves the right to make delivery in installments, all such installments to be separately invoiced and paid for when due per invoice, without regard to subsequent deliveries. Delay in delivery of any installment shall not relieve Buyer of Buyer's obligations to accept remaining deliveries.

Delivery dates communicated or acknowledged by Seller are approximate only, and Seller shall not be liable for, nor shall Seller be in breach of its obligations to Buyer, for any delivery made within a reasonable time before or after the communicated delivery date. Seller agrees to use commercially reasonable efforts to meet the delivery dates communicated or acknowledged by it on the condition that Buyer provides all necessary order and delivery information sufficiently prior to such delivery date. Seller’s performance under any order accepted pursuant to these Terms and Conditions shall be excused in the event of fire, explosion, flood, severe weather, accident, strike, governmental act, embargo, shortage of raw materials or fuel, computer system failure, war or military action, riot, civil disturbance or any other event beyond the control of Seller or which materially affects the economic basis of the bargain (“Force Majeure”). Seller’s performance in the event of a Force Majeure shall be excused for so long as the cause continues, without liability. If the Force Majeure shall continue unabated for ninety (90) consecutive days, Seller may, at its option, cancel any order so affected without liability.

In circumstances in which Seller permits Buyer to pick up Products at Seller’s facility, Buyer agrees unconditionally to deliver the Products to the destination indicated on the order. In addition to any other remedies available to Seller, Buyer shall reimburse Seller for the full amount of any allowance granted to Buyer for pick up if the Products are not delivered to the location indicated on the order. Breach of this condition is material to the contract and will subject Buyer to legal action by Seller.

4. Product Allocation. If Seller is unable for any reason to supply the total demands for goods specified in Buyer's order, Seller may allocate its viable supply among any or all Buyers on such basis as Seller may deem fair and practical, without liability for any failure of performance which may result therefrom.

5. Payment. Terms of sale are net 30 days of date of invoice, unless otherwise stated. If the financial condition of Buyer results in the insecurity of Seller, in its sole and unfettered discretion, as to the ultimate collectability of the purchase price, Seller may, without notice to Buyer, delay or postpone the delivery of the products; and Seller, at its option, is authorized to change the terms of payment to payment in full or in part in advance of shipment of the entire undelivered balance of said Products. In the event of default by Buyer in the payment of the purchase price or otherwise, of this or any other order, Seller, at its option, without prejudice to any other of Seller's lawful remedies, may defer delivery, cancel this Contract, or sell any undelivered products on hand for the account of Buyer and apply such proceeds as a credit, without set-off or deduction of any kind, against the contract purchase price, and Buyer agrees to pay the balance then due to Seller on demand. Buyer agrees to pay all costs, including, but not limited to, reasonable attorney and accounting fees and other expenses of collection resulting from any default by Buyer in any of the terms hereof.

6. Taxes and other charges. Any use tax, sales tax, excise tax, duty, custom, inspection or testing fee, or any other tax, fee or charge of any nature whatsoever imposed by any governmental authority, on or measured by the transaction between Seller and Buyer shall be paid by Buyer in addition to the prices quoted or invoiced. In the event Seller is required to pay any such tax, fee or charge, Buyer shall reimburse Seller therefore; or, in lieu of such payment, Buyer shall provide Seller at the time the order is submitted an exemption certificate or other document acceptable to the authority imposing the tax, fee or charge.

7. Pricing; Price Changes. Prices quoted are for the Products described for one order and one billing. Prices applicable are those in effect at the time of acceptance of the order. Unless otherwise agreed, payment is due net thirty (30) days from the date of invoice in US dollars in immediately available funds, without set off or deduction. Delinquent payments shall be subject to post maturity charges of one and one-half percent per month or the highest rate permitted by law at the point of delivery. Shipment will be made promptly even if prices have been nominally increased. Price changes will be automatically applied to your invoice.

8. Warranties and Limitation of Liability. Representations regarding the composition and performance of the Products are believed reliable, but Seller MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, REGARDING SUCH INFORMATION OR PRODUCTS EXCEPT THAT SELLER WARRANTS THAT IT HAS GOOD TITLE TO THE PRODUCTS AND THE PRODUCTS WILL CONFORM TO THEN CURRENT SPECIFICATIONS AT THE TIME OF DELIVERY. SELLER EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Seller's warranties made in connection with this sale shall not be effective if Seller has determined, in its sole discretion, that Buyer has misused the products in any manner, has failed to use the products in accordance with industry standards and practices, or has failed to use the products in accordance with instructions, if any, furnished by Seller.

Seller's sole and exclusive liability and Buyer's exclusive remedy with respect to products proved to Seller's satisfaction to be defective or nonconforming shall be replacement of such products without charge or refund of the purchase price, in Seller's sole discretion, upon the return of such products in accordance with Seller's instructions. SELLER SHALL NOT IN ANY EVENT BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES OF ANY KIND RESULTING FROM ANY USE OR FAILURE OF THE PRODUCTS, EVEN IF SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE INCLUDING, WITHOUT LIMITATION, LIABILITY FOR LOSS OF USE, LOSS OF WORK IN PROGRESS, DOWN TIME, LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS, LOSS OF PRODUCTS OF BUYER OR OTHER USE OR ANY LIABILITY OF BUYER TO A THIRD PARTY ON ACCOUNT OF SUCH LOSS, OR FOR ANY LABOR OR ANY OTHER EXPENSE, DAMAGE OR LOSS OCCASIONED BY SUCH PRODUCT INCLUDING PERSONAL INJURY OR PROPERTY DAMAGE UNLESS SUCH PERSONAL INJURY OR PROPERTY DAMAGE IS CAUSED BY SELLER'S GROSS NEGLIGENCE.

9. Compliance with laws, regulations — Seller certifies that to the best of its knowledge its products are produced in compliance with applicable requirements of the Fair Labor Standards Act, as amended, and the Occupational Safety and Health Standards Act of 1970 and regulations, rules and orders issued pursuant thereto.

10. Claims. Claims made against Seller in connection with defective Products must be made in writing within thirty (30) days of the date of delivery or they are waived by Buyer and will not be considered by Seller. Claims for short shipments must be made within ten (10) days of delivery or they are waived. Buyer’s sole remedy for defective Products shall be in accordance with applicable Seller’s policies. Defective Products are subject to inspection and review by Seller prior to adjustment of the claim. ANY LEGAL ACTION AGAINST SELLER IN CONNECTION WITH THE SALE OF GOODS, INCLUDIN GBUT NOT LIMITED TO QUANTITY, PRICES, PROMOTIONAL ALLOWANCES, PRODUCT PERFORMANCE, OR BREACH OF WARRANTY, UNDER ANY THEORY, MUST BE COMMENCED WITHIN TWO (2) YEARS OF THE DATE OF INVOICE. THEREAFTER, SUCH SUITS ARE BARRED, OTHER STATUTES OF LIMITATIONS NOTWITHSTANDING. Buyer agrees to this limitation of actions by placing an order with the Seller.

11. Patent disclaimer — Seller does not warrant that the use or sale of the products delivered under will not infringe the claims of any United States or other patents covering the product itself or the use thereof in combination with other products or in the operation of any process.

12. Returns. Goods may not be returned for credit except with Seller's permission, and then only in strict compliance with Seller's return shipment instructions.

13. Confidential Information. Seller’s obligations of confidentiality and non-use shall be strictly limited to Buyer’s product specifications and business information. Buyer agrees that no right, title, or interest in any intellectual property is transferred by this sale of Products from Seller.

14. Miscellaneous. Orders accepted by Seller may not be assigned or otherwise transferred by Buyer without the prior written consent of Seller, which may be withheld in Seller’s sole discretion. Any attempt to so assign or transfer shall not relieve Buyer of its obligation to accept and pay for Products ordered. Seller's failure to strictly enforce any term or condition of this order or to exercise any right arising hereunder shall not constitute a waiver of Seller's right to strictly enforce such terms or conditions or exercise such right thereafter. All rights and remedies under this order are cumulative and are in addition to any other rights and remedies Seller may have at law or in equity. Any waiver of a default by Buyer hereunder shall be in writing and shall not operate as a waiver of any other default or of the same default thereafter. If any provision of this Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected or impaired thereby. The paragraph headings herein are for convenience only; they form no part of the terms and conditions and shall not affect their interpretation. This Agreement shall be binding upon, inure to the benefit of, and be enforceable by, the parties hereto, and their respective heirs, personal representatives, successors and assigns. This Agreement supersedes all prior inconsistent undertakings by Seller, written or oral. Orders placed through electronic means are subject to these terms in addition to any other agreements concerning electronic procedures, and if there be inconsistencies between such other agreements and this Agreement, the terms hereof shall control.

15. Governing Law. All disputes as to the legality, interpretation, application, or performance of this order or any of its terms and conditions shall be governed by the laws of the State of California, and the courts of California shall have exclusive jurisdiction without reference to the choice of law, conflicts of law, or principles of any other state or country which might otherwise be applied. BUYER HEREBY CONSENTS TO JURISDICTION, PERSONAL AND OTHERWISE, OF SUCH COURTS, AND HEREBY WAIVES ANY OBJECTIONS OF ANY NATURE TO VENUE IN SUCH COURTS. The 1980 United Nations Convention on Contracts for the International Sale of Goods does not apply to these Conditions.

16. Export Compliance. Buyer expressly acknowledges and agrees not to export, re-export, or provide Products to any person, entity or destination prohibited under United States law from receiving such Products, without obtaining prior U.S. Government authorization. Seller’s warranties for exported Products may vary or may be null and void for products exported outside the United States and Canada. Unless otherwise specifically agreed by Seller in writing, Buyer takes full responsibility for ensuring that the Products comply with the laws of the country of destination. Neither party shall take (or be required to take) any action that is impermissible or penalized, or refrain from taking any action that is required, under the laws of the United States or any applicable foreign jurisdiction, including without limitation the United States anti-boycott laws.


DELIVERY TERMS & CONDITIONS

Minimum Order Size - Tissue and Towel:

  • Truckload, Freight Prepaid - All 53' Truck Floor spots filled/ 28-30 pallets
  • Truckload, Freight Collect - All 53' Truck Floor spots filled/ 28-30 pallets

* We require 110"H 53'L trailer with swing-door due to product height restriction, please contact your Customer Service Representative with question.
* Freight Collect (Self Pick Up) Driver is responsible to verify product condition and counts during loading and sign for driver load/count signature on BOL. If pick up does not utilize 110" 53' swing door trailer, driver may need to restack product into new pallet on his own time. Self Pick Up Driver needs to bring its own load locks/straps for load securement.

Service Charge - LTL Freight Charge will be 100% charged on invoice - authorization from Sales VP required for LTL PO.

Minimum Order Size - Dispenser:
No minimum imposed on dispenser orders. We strongly encourage distributor to work with your Customer Service Representative to add dispenser into the regular replenishment truckload ordering or increase order with tissue product to truckload quantity to minimize LTL damage risk and improve transit time.
Service Charge: Expedited or Time Sensitive LTL Freight Charge will be 100% charged on invoice - authorization from Sales VP required.

Buying Quantity:
Full Pallets only per SKU as defined by Solaris Selling Unit of Measure. Please contact our Sales Representative or Customer Service Team for copy of our product catalogue, also available at SolarisPaper.com.

Lead Time:

  • Truckload - 72 hours from Order to Shipment, Delivery transit from Shipment to Arrival ranges from 1-7 days depending on destination from our shipping DC.
  • Order Changes/ Revision - Order changes or revision can only be accommodated within 24 hours of initial order receipt.

?Service Charge - $200 Expedited Order Fee per truckload may apply for same day or less than 24 hour Order to Shipment. Solaris will do our best to accommodate same day PO with no guarantee.

Special Loading Requirements:
Special loading requirements outside the sideways loading, including without limitation, Narrow-Narrow/Straight In loading of units, staggered, height restriction, double pallet, pallet in middle, or other special ti-hi request.
Service Charge - $200 Non-Standard Loading Fee per truckload will be charged to recover incremental handling cost and lost of freight cube.

Customer Receiving:

  • Unloading - All orders ship as "consignee unload". All unloading cost (including without limitation lumper, sort/segregate, tailgating, and other special handling) is the full responsibility of ordering distributor at time of order receipt. Unloading cost to end user location is also the full responsibility of the ordering distributor.
  • Detention - Solaris is working closely with our carrier to monitor detention at unloading facility and will work with distributor to resolve on incident it occurs. Solaris will absorb any detention cost on 1st delivery to the location, and we reserve the right to charge back any excessive and repeat detention fee greater than 1 hour free time on 2nd and subsequent deliveries to the location.

Shipment Method/Mode:
Solaris will ship with the most cost effective transportation to deliver product to our customer on-time, including but not limited to intermodal rail and other truckload options. Sufficient lead time will be communicated to distributor to ensure on-time delivery. Distributor request resulting in less efficient transportation mode or expedited service will be assessed by Solaris Customer Service and cost difference in mode will be communicated to distributor and charged.
Service Charge - Transportation Mode Fee will be 100% charged at cost to recover lost of freight cube.

Backorders:
Solaris does not ship backorders. Any item not shipped will need to be re-ordered on next order.

Cut/Fill Item:
1 item per order and can be indicated for each order or communicated to Solaris Customer Service if remains constant for all orders

Pallets/ Slip Sheets:

  • Reconditioned, GMA 40" X 48" Pallets - $5 per Pallet Quantity, charged via Pallet SKU; Solaris Paper is not supporting any pallet exchange practice.
  • Certified Heat Treated Pallets - $10 per Pallet Quantity, charged via Pallet SKU (requires 15 days prior notice).
  • Slip Sheets - $1 per Unitized Quantity, charged via Slip Sheet SKU

Drop Trailer for Freight Collect Order:
Contact Solaris Customer Service representative for any drop trailer request.

Return Policy:

  • Returns - No returns, except for overages and damages within the stipulated OS&D policy below.
  • Misordered Products - Solaris will accept return of misordered items for full refund given product is in original manufacturing condition, unused, no damage.

Service Charge - 10% Restocking Fee will be assessed for all return with Sales VP approval. Return freight to be absorbed by returning distributor.

Overage, Shortages, and Damages (OS&D):
Any OS&D situation must be immediately reported to the carrier and your respective Solaris Customer Service representative, attaching all details and photographs for damage. BOL must clearly indicate exact quantity damage, shorted or overshipped. Solaris Customer Service will get back with disposition of product timely

Drop Shipment/ Split Truck:
Only 1 Additional Stop per full truckload shipment can be accommodated; Stops must be in-route and in geographic proximity to be received in one day, maximum 100 miles from 1st stop to destination stop. Any restriction for stops within one day transit may result in delay of delivery date and charge back of truck layover fee; Total order with stop must be full truckload quantity per Minimum Order Term; Product invoice price will follow existing pricing to destination stop.
Service Charge - $200 Drop Shipment Fee per truckload will be assessed to recover stop charge and increased warehouse handling/processing

Any question to this Delivery Terms and Conditions should be addressed to your Customer Service Representative at 1(888) 998-4778 or your local Sales Representative.